Location: Denver, CO
Pay is based on experience and may range from $72,300 - $104,850
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take your places.
The Manager, Station Operations is responsible for owning the airport’s operation and executing on Alaska’s strategy to ensure a superior level of customer service that will delight our guests. As a people leader, the Manager, Station Operations, leads and establishes priorities for the team to deliver a remarkable guest experience, and maintain the utmost safety standards.
Leads team and establish priorities of station operations and employees.
Executes on strategy necessary plans, budgets, and schedules.
Negotiates and manages vendor contracts.
Makes decisions related to all functions at the station, including customer service, ticketing, baggage handling, cargo operations (weight and balance), passenger security, ramp service activities, and reservations in a manner to ensure compliance with company service standards, policies, and all regulations of federal, state, and local port authorities.
Represents the company in the community through public relations activities.
Manages all station resources, such as facilities, equipment, and supplies.
Develops people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management.
Supervises labor contract administration.
Drives effective diversity, equity and inclusion practices to build a culture of belonging while actively supporting and executing on the company’s D&I initiatives, goals and commitments.
Shapes culture of team through action, presence, and reinforcement of behaviors
Job-Specific Experience, Education & Skills
5 years of customer service or station operations experience, preferably with proven skills in passenger service, station operations, including cargo handling, ground operations, personnel administration, scheduling shift work, administering bargaining unit employees and budget controls.
2 years of leadership experience.
Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
Excellent communication skills (both written and verbal) to enhance both customer and employee satisfaction.
Active listener who values diverse perspective and fosters an inclusive environment.
Ability to establish cross-functional, collaborative relationships with other teams and workgroups.
Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
High school diploma or equivalent.
Minimum age of 18.
Must be authorized to work in the U.S.
Knowledge of Alaska Airlines System Regulations and Federal Aviation Administration (FAA) policies and procedures.
Proficiency with Sabre/Image.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
Create a diverse and inclusive culture where all employees feel safe, included and they belong.
COVID-19 Vaccination Requirement
Where permitted by applicable law, new hires must have received the COVID-19 vaccine. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief.
Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
Competitive total rewards package
Medical, dental and vision benefits
401k match program
Monthly incentive pay plan
Annual incentive pay plan
Generous paid time off
Travel privileges on Alaska Airlines & Horizon Air